Shopping Cart
Wishlist
account

Faq

What is the product composition?

On the page of the desired product you can consult a brief description showing the composition of the garment.

In case of problems, who should I contact for assistance?

For purchases in stores or other online retailers, it is essential to contact the shop where the purchase was made. For purchases made on the www.bagatt.it website, please contact our Customer Care.

What does the guarantee consist of and what is its validity?

The warranty covers product defects and its validity is 24 months from the purchase date as shown on the order confirmation.

How do I sign up?

In order to sign up on Bagatt, you only have to enter the required information at the following link and choose a password. Registration is simple and free and registered users can save their favorite products in the Wishlist and access all the information related to orders and returns.

Do I need to be a registered user to place in order?

No, I don't have to be a registered user on order to shop on our store but you won't be able to view the placed orders in your private area.

I forgot my password, how can I do?

To recover your password just access the following link. By entering the e-mail address with which you are registered, you will receive an e-mail containing a link that will allow you to save a new password related to your account.

How can I change my account information?

To change the details of your account, you need to access your profile by entering your e-mail address and password. From "My Dashboard" section, by selecting "Edit" command in the data area you wish to update, you can update the desired data ("Account Information", "Newsletter Registration", "Address Book").

How can I buy the products that interest me?

Buying on Bagatt is fast and spontaneous.

Click on the product you like most to go to the relative product card and view all the relevant information in detail on that article. To add to cart click on the button "add to the shopping bag". You will be automatically redirected onto the first page of the cart (or "Shopping Bag"), where you can choose to complete the purchase, or to continue shopping looking for other products.

If you decide to continue with your shopping, during browsing you will continue to see the image of the "cart" with its contents, together with the total value of your purchases.

Having finished shopping, to proceed with your order, click on "Check out". Remember that in the first page of the shopping cart you also can modify the number of the articles you wish to purchase or remove them.

If instead you wish to immediately complete the purchase, and if you are a registered user, log in or, if you have not already registered, register on the site. You can complete the purchase without registration. You will be asked to choose a shipping and billing address. In the following phase you will be asked to choose between the available payment methods (cash on delivery only for shipments within Italy, credit card, Paypal or bank transfer). Finally, you can select the shipping type you want.

Bagatt reminds you that the payment is completely safe, inasmuch as credit card data is protected from unauthorized access by means of SSL ("Secure Socket Layer"), cryptographic data transfer, not accessible by third parties.

Finally, having made the necessary checks on your transaction, your order information will be transmitted to Bagatt and a message of thanks will let you know that your purchase has been successfully completed.

On filling my cart am I obliged to buy?

Not at all. You can make all the trial runs you want and then choose not to enter your order even though you have added products to the "shopping bag".

What is it and how does the "promotional code" work?

The "promotional code" is a discount ticket that you are provided with to take advantage of special promotions. The conditions for obtaining such code will be sent via a special Newsletter for special events. If you are in possession of one, all you have to do is insert the code in the field that you will find on the page at the conclusion of your order: the discount will automatically be calculated and displayed.

Can I change or cancel the order?

Once the order is placed, it is no longer possible to modify or cancel it. It will be necessary to wait for the delivery to proceed with a return request. To exercise the your withdrawal right, see the instructions on our Returns and Refunds page.

How can I find the product I am looking for?

Starting from the Home Page, you have several options:

  • if you want to find out what Bagatt offers you, click on the category that interests you and navigate with the aid of filters that you will find on the left side.
  • if you want to find a specific product, specify it in the box "Search the Store", which you will find at the top right; one or more terms related to your search and a list of products related to the words you searched will appear.

How can I buy the product shown?

First of all, click on the product of your interest. This will allow you to see the product card, containing detailed information on the article. Then, to place your order, click on "add to shopping bag".

How can I track my order?

Once the order is shipped, we will send you an e-mail with the link to track the shipment. After 24 hours from receiving the link you can follow the shipping status by clicking on the tracking link in the email.

Is it possible to take a return to a retail store?

No, under no circumstances can returns be delivered to retail stores.

How can I request a return?

Requesting a return is quick and easy; visit our Returns & Refunds page.

How can I replace my purchase?

We are sorry but it is not possible to request a replacement for the items purchased on our store. If you wish you can return the goods and we will proceed with a refund; you can then place a new order with the correct item. To be able to return your purchase, please follow the instructions contained in the Returns and Refunds page.

How long does it take to receive a refund?

All returned items will be refunded as soon as possible and in any case within fourteen days from the date on which the shipment will be delivered to our warehouse. We remind you that it can take up to seven working days to complete the refund based on your bank's processing times.

How will I be reimbursed?

All returned items will be refunded on the payment instrument used for the purchase (credit card, prepaid, paypal, ..) or by bank transfer (in the case of payment by bank transfer or cash on delivery). In case of payment by cash on delivery, please indicate the bank details to be reimbursed during the return procedure.

Where are your stores?

Click on the following link to search for the store near you.